Refund & Cancellation Policy
Last updated: August 2026
1. Digital goods — general rule
All products on FateZiwei (Pro Pass, points packs) are digital goods delivered instantlyto your account upon successful payment. Once activated, they are non-refundable, except as required by applicable law. Please make full use of the free tier before purchasing.
2. Exceptions — when we do refund
- Failed generations, automatic full refund. If an AI reading task fails on our side, the points charged are automatically and fully returned to your account — no request needed.
- Paid but not activated. If your payment succeeded but the purchased entitlement was not activated due to a technical error, contact us — we will activate it manually or refund in full.
- Duplicate or erroneous charges. Duplicate payments for the same order, or charges made in error, are refunded in full to the original payment method.
3. Cancellation
The Pro Pass is a one-time 30-day purchase with manual renewal — no auto-billing, ever. There is nothing to cancel: simply do not renew. Points packs are one-time purchases as well.
4. How to request a refund
Email [email protected] with your order number and account identifier. We respond within 3 business days. Approved refunds are returned via the original payment channel (WeChat Pay / PayPal / Dodo Payments); processing time depends on the payment provider.
退款与取消政策
最后更新：2026 年 8 月
1. 虚拟商品 · 一般规则
本平台所有商品（Pro 月卡、点数包）均为支付成功后即时到账的虚拟商品。 一经开通，除法律法规另有规定外不支持退款。购买前请充分使用免费版确认产品符合预期。
2. 例外情形 · 这些情况我们退
- 生成失败 · 自动全退：解读任务因平台原因失败时，所扣点数自动全额退回账户，无需申请；
- 支付成功但权益未到账：因技术故障导致付款后权益未开通的，联系客服后人工补开或全额退款；
- 重复支付或错误扣款：同一订单重复扣款、误扣的，按原支付渠道全额退回。
3. 取消
Pro 月卡为30 天一次性购买、到期手动续费、永不自动扣款——无需取消，到期不续即可。 点数包同为一次性购买。
4. 如何申请退款
发送邮件至 [email protected]， 注明订单号与账号信息。我们将在 3 个工作日内响应。核准的退款按原支付渠道 （微信支付 / PayPal / Dodo Payments）退回，到账时间以支付渠道为准。